A couple vacationing at Sandals Resorts International's St. Lucia Halcyon Resort brought suit against Sandals and their travel agency in Federal Court located in Miami, Florida. Citing the couple's compliant, the Miami, Florida Federal Judge wrote:
In September 2009, husband and wife William and Karen Cadow booked an anniversary vacation package to St. Lucia through a California-based travel agency, Classic Vacations, LLC. The plaintiffs claim Classic Vacations sold them an all inclusive nine-day stay at Sandals Halcyon Resort in a "Grande Luxe Beachfront Room" with a full ocean view. Once the Cadows arrived in St. Lucia on April 9, 2010, however, a Sandals employee told them the "Grande Luxe Beachfront Room" was unavailable, and they would be "upgraded" to a better room. The Cadows were disappointed to discover the upgraded room offered only a "small partial ocean view." Unfortunately, their vacation took another turn for the worse on the second night, when the Cadows returned to their hotel room only to discover a resort employee hiding under the bed. The employee allegedly threatened the Cadows with a gun and assaulted them while trying to escape with their laptop computer, digital camera, and other property.
Over motions to dismiss filed by the travel agency, the judge allowed the case to continue against both Classic Vacations and Sandals. This case is still pending.